The Need:
When a new person is placed into a management position, whether
through internal movement or placement from outside the company,
expectations generally go something like this: "Create standards,
gauge and improve quality levels, optimize labor, communicate
accurately and timely, assess staff skill levels and raise
them, and track trends so accurate forecasting is automatic.
Then share this information in a manner that is consistent
throughout the company. And motivate everyone well, would
you?"
These are lofty expectations that few new managers can be
expected to accomplish. New managers don't have the experience
needed to fulfill them and only the best of the experienced
managers can reach or exceed these performance heights.
Fortunately, this situation can be avoided. The necessary
skills can be taught. The methods are available for turning
average supervisors into outstanding performers.
The SKA has developed a program to teach the seven basic business and operating skills that all managers need. These skills are taught at the process level, so that managers understand how to apply the skills at various levels, across industries. These are offered twice a year through our Multi-Corp University and can be brought in-house to any organization too. |
