Quality Measurement
Metrics - A step-by-step guide on how to set up Quality
Tracking Metrics and detailed discussions on using the Quality
Tracking results to impact the financial and operating result.
Instructions on providing a Quality Scorecard system for tracking
results are installed for ongoing use.
Process Manual Creation and Usage
- The required steps to create a world-class Procedure Manual
are taught and tested. SKA constructs an implementation plan
and schedule with the client. We also provide the support
for using this tool to eliminate errors, expedite training
and aid consistency while avoiding slippage in performance.
Cross-Training Scorecard and Usage
- SKA develops a Cross-Training matrix that is used to demonstrate
individual employee strengths/weakness as well as exposing
where a department or company is vulnerable to not having
the required skill levels.
Labor Utilization - We install
a labor utilization tool designed to allow managers to understand
and optimize the use of the company's most valuable resources:
its staff.
Accessing Staff Performance and
Skill Levels - In this module we tie all of the skills
learned in the previous modules into one system. We will reveal
how the Procedure Manual, Cross-Training Metrics, Labor Utilization
Tracking, and Quality Measurements all relate to the financial
well-being of the company. We also ensure that these tools
assist the manager in enhancing customer satisfaction and
employee morale.
Trending Metrics - Most supervisors
have a "gut feeling" for how the business is trending in their
areas of responsibility, yet few can predict future requirements.
This module teaches how to use the data collected in other
modules to forecast budget, labor, and material requirements.
Communication Planning - The most overlooked, and yet one of the most important expectations of a manager, is a Communication Plan. This module demonstrates a communication plan designed to ensure that supervisors are communicating with the proper people, at the correct time, and about subjects that are crucial for getting results.
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